oscilar - Customer Support Engineer (Philippines)
Requirements
• 5+ years in technical support, solutions engineering, or customer-facing engineering roles within SaaS, fintech, or enterprise software. • Rest API integrations • SQL (querying, debugging data issues) • Python (basic scripting/debugging for issue replication or automation) • Cloud Technologies • Excellent problem-solving and troubleshooting ability. • Strong written and spoken communication skills in English and Tagalog — able to explain complex issues clearly to customers. • Customer-first and extreme ownership mindset with empathy and professionalism under pressure. • Background in risk management, fraud prevention, or AML systems. • Familiarity with AI/ML SaaS platforms. • Experience working with cloud-native products and monitoring/logging tools. • Prior experience supporting customers in fast-growing startups. • Speaking skills in other South East Asian languages - Thai, Tamil, Malaya, Bahasa etc
Responsibilities
• Act as the first line of technical support for Oscilar’s customers. • Analyze, triage, root cause, and resolve issues reported through the support system. • Collaborate with Support Engineering Lead, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues. • Write and run SQL queries and Python scripts to troubleshoot and reproduce customer problems. • Debug API integrations to identify misconfigurations, errors, or product bugs. • Maintain clear, timely, and professional communication with customers in Tagalog and English • Document issue resolution steps and contribute to the internal knowledge base. • Provide feedback to Product and Engineering to help improve the platform and reduce recurring issues. • Participate in an on-call rotation to support critical incidents.
Benefits
• Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer. • Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward. • Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk. • Compensation: Competitive salary and equity packages • Development: Accelerated professional growth alongside industry leaders. • Impact: Make the digital economy safer by protecting online transactions. • Be part of a global, high-growth AI startup tackling real-world challenges in fraud and risk. • Remote-first, collaborative culture with teammates in the US, Poland, and beyond. • Opportunity to develop deep expertise in risk decisioning and customer support at scale.
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