polymarket - Control Desk Operator/Analyst

Remote - USA *1mo ago

Remote Senior NA Fintech Cryptocurrency QA Analyst Junior Analyst Documentation Performance Reviews SQL Close

Requirements

• 5+ years of hands-on experience in financial markets operations with direct, demonstrated depth across clearing, settlement, and treasury • Hands-on experience with treasury management, liquidity operations, cash movement, and reconciliation workflows — you understand where the money is and how it moves at every point in the lifecycle • Strong working knowledge of clearing workflows, trade lifecycle, reconciliation, settlement, operational controls, and escalation management • Experience operating in regulated financial services environments with a practical understanding of what compliance and control actually require • Ability to independently create SOPs, process maps, controls documentation, and runbooks — you don't need someone to write the outline • Strong analytical skills with the ability to work fluidly across business, compliance, finance, and technical teams without losing the thread • Self-starter mentality — you know what matters and go after it without waiting to be told • Calm under pressure and comfortable operating in a high-velocity, high-stakes environment where operational decisions carry real regulatory and financial weight

Responsibilities

• Evaluate the existing DCO clearing environment and identify what needs to be built, improved, or replaced to support scale • Own clearing-related SOPs, runbooks, escalation paths, and internal documentation — if a process doesn't have a document, you write it; if it's outdated, you fix it • Partner daily with Control Desk, Clearinghouse, DCM, DCO, Finance, Treasury, Compliance, Product, Engineering, the ISV team, and CX to keep clearing operations running and drive improvements across all touch points • Serve as the operational thought leader for client-facing process quality — translate user pain points into process improvements and SLA enhancements, and close the loop between what clients experience and how the back office operates • Support treasury management, cash movement, reconciliation, settlement, and liquidity workflows; understand where the money is at every point in the lifecycle • Define and operate within SLAs — where they don't yet exist, propose them, document them, and hold the organization to them • Identify operational gaps, control weaknesses, and tooling deficiencies; bring problems forward with proposed solutions, not just observations • Partner with Product and Engineering to build and improve clearing tools, exception management workflows, dashboards, and operational controls • Support issue triage and resolution across clearing, settlement, treasury, and exchange operations — stay calm when things go sideways and move quickly to resolve