harvey - Video Content Creator, Customer Education
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Requirements
• 2-4 years of experience creating and producing educational or instructional video content for SaaS or technology products. • Comfortable producing in rapid release cycles, creating multiple videos each week, and adaptable when priorities shift or new content needs emerge. • Proven ability to explain complex technical concepts through engaging, visual storytelling. • Proficiency with tools such as Loom, Adobe Premiere, ScreenStudio, or similar platforms for video capture, editing, and collaboration. • Experience leveraging AI-driven tools to expedite video creation and maintain high output quality. • Strong creative and technical editing skills (voiceover, pacing, visual clarity, audio balance). • Deep understanding of instructional design principles and how to translate them into video. • Excellent attention to detail, organization, and ability to manage multiple video projects simultaneously in a fast-moving startup environment. • Collaborative mindset with experience partnering cross-functionally with Product, Marketing, and Customer Support teams.
Responsibilities
• Video Content Creation & Production • Develop high-quality, engaging, and instructional videos that teach customers how to use and maximize Harvey. • Drive the full production lifecycle—from storyboarding and scripting to screen capture, voiceover, editing, and publishing. • Create a diverse range of video formats including product walkthroughs, workflow deep dives, short-form videos, and motion graphics explainers. • Incorporate storytelling and clear instructional design principles to ensure concepts are approachable and memorable. • Leverage AI-driven video creation tools to streamline production and meet fast-paced content goals. • Maintain a consistent brand voice, tone, and visual identity across all video content. • Content Optimization & Quality • Regularly update videos to align with new product releases or feature updates, ensuring accuracy and relevance. • Experiment with new formats, visuals, and techniques to enhance comprehension and accessibility. • Ensure all videos meet high production and accessibility standards (captions, pacing, clarity). • Work closely with Product, Legal Sales, and Marketing to ensure content accuracy and alignment across touchpoints. • Collaborate with Go-to-Market Enablement to ensure videos are surfaced effectively to internal teams. • Participate in review cycles with subject matter experts to validate messaging and technical details. • Contribute to team style guides and process documentation, helping capture and codify production standards as the content library scales
Benefits
• $68.6K – $103K • Offers Equity • Offers Bonus • Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Current Legal Address • Yes, I will require Harvey to sponsor my employment • No, I do not require sponsorship to work in the United States • If you answered ‘Yes’ to requiring sponsorship now or in the future, please feel free to provide additional details (Optional) • or drag and drop here
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