Clariti Cloud Inc. - Principal Implementation Consultant

• Demonstrated track record of independently owning and delivering complex, multi-workstream implementations from discovery through go-live with minimal oversight. • Deep familiarity with the full implementation lifecycle, from requirements gathering, solution design, and configuration through testing, training, and post-launch support, and the judgment to adapt each phase to the customer's context. • Experience working directly with government or public sector customers strongly preferred. • Expert-Level Competencies • Business Acumen: Understands how implementation decisions connect to customer outcomes and Clariti's objectives; balances competing priorities with nuance; applies contextual awareness to make sound trade-offs. • Business Acumen: • Communication:  Communicates complex technical topics clearly to non-technical audiences; structures updates, documentation, and presentations to be useful and actionable at every level. • Communication: • Continuous Improvement:  Identifies inefficiencies and implementation friction proactively; proposes and implements systemic improvements to methodology, tooling, and process based on direct experience. • Continuous Improvement: • Customer Centricity:  Deeply understands the customer's workflow, pain points, and definition of success; advocates for the customer's long-term outcomes in every internal and external conversation. • Customer Centricity: • Executional Excellence:  Delivers consistently high-quality work across concurrent workstreams; manages complexity without losing attention to detail; holds a high bar for what done looks like. • Executional Excellence: • Functional Expertise:  Recognized go-to resource for implementation methodology and product configuration; brings deep knowledge of how Clariti's platform is applied across different customer contexts. • Functional Expertise: • Planning & Organizing:  Structures and manages complex implementation workplans independently; tracks milestones, identifies dependencies, and keeps work moving through ambiguity and change. • Planning & Organizing: • Problem Solving:  Diagnoses complex configuration and workflow problems accurately; develops practical, well-reasoned solutions and communicates them clearly to customers and internal teams. • Problem Solving: • Stakeholder Management:  Builds trusted relationships with customer project teams; anticipates concerns, manages expectations proactively, and navigates difficult conversations with professionalism. • Stakeholder Management: • Teamwork & Collaboration:  Shares knowledge freely, contributes to team process improvements, and shows up as a reliable, collaborative partner to colleagues across functions. • Teamwork & Collaboration: • Product Expertise & Methodological • Deep expertise in enterprise software implementation with demonstrable evidence of applying structured methodology to complex, multi-phase programs. • Strong configuration and solution design skills, with the ability to translate business requirements into practical platform configurations and identify the right approach for the customer's context. • Comfort working in ambiguous environments; able to define structure where it doesn't exist and adapt approach when requirements evolve mid-project. • Familiarity with public sector workflows, permitting, or government service delivery strongly preferred. • Ability to travel within the United States and Canada approximately 30–40% • Experience with Salesforce-based platforms or GovTech/civic technology ecosystems. • Familiarity with permitting, licensing, or government service business processes. • Background in business process mapping, workflow design, or organizational change management. • Hands-on experience applying AI tools to improve implementation workflows, documentation quality, or delivery consistency.