Equip Health - Strategic Operations Director
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Requirements
• Bachelor’s degree in business, operations, or a related field. • 5–8+ years of experience in business operations, management consulting, program management, or a related field. Healthcare-focused experience is strongly preferred. • Demonstrated experience in strategic project management and/or process improvement. • Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making. Experience with SQL is a plus. • Highly proficient in Excel/GSheets. • Experience implementing scalable processes in a dynamic, fast-growing environment. • Exceptional communication, collaboration, and stakeholder-management skills • Ability to manage multiple priorities with excellent organization and adaptability. • Experience with change management or continuous improvement methodologies (Lean Six Sigma a plus). • Physical Demands • Physical Demands • Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. • At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.
Responsibilities
• Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks. • Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations. • Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement. Drive data insights to action plans. • Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions. • Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication. • Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling. • Identify and document best practices that enhance operational consistency, quality, and scalability. • Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance. • Perform other duties as assigned.
Benefits
• $140K – $175K • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • How did you hear about this opportunity? • How many years of experience do you have in business operations, management consulting, program management, or a related field? • If yes, what healthcare organizations did you support and what was your role? If no, please put N/A. • If yes, please provide an example of a time you used operational data to identify a root cause and then led implementation of the resulting improvement? If no, please put N/A. • Describe one example where you improved an operational metric (e.g., retention, utilization, throughput, quality, compliance, patient/provider experience) by going from data → root cause → cross-functional execution. Include the baseline metric, what you did, and the measurable result. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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