GoodLeap - Director of Servicing
Requirements
• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes. • Confidently engage directly with investors to discuss performance of purchased portfolios, answer questions, and provide clear, data-backed explanations. • Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders. • Provide senior leadership and direction over existing servicing and collections analytics functions, including KPIs, scorecards, dialer performance, agent productivity, and operational effectiveness. • Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions & assumptions • Provides leadership and strategic oversight to servicing and collections analytics teams. • Bachelor’s degree required; advanced degree preferred. • 10+ years of experience in analytics, strategy, or finance within consumer lending, servicing, collections, or capital markets. • Strong proficiency in SQL and Python; experience with Tableau or similar BI tools preferred. • Expert-level Microsoft Excel skills (advanced formulas, modeling, automation) and PowerPoint. • Experience working with large datasets in cloud or distributed environments (e.g., Databricks, Snowflake). • Deep understanding of servicing and collections performance metrics, delinquency behavior, and loan lifecycle analytics. • Strong familiarity with investor reporting, structured finance concepts, and portfolio-level performance analysis. • Exceptional ability to communicate complex analytical concepts clearly and confidently to executives and investors. • Proven ability to work across multiple initiatives in a fast-paced, highly visible environment. • High intellectual curiosity, strong attention to detail, and a proactive, strategic mindset.
Responsibilities
• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes. • Confidently engage directly with investors to discuss performance of purchased portfolios, answer questions, and provide clear, data-backed explanations. • Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders. • Provide senior leadership and direction over existing servicing and collections analytics functions, including KPIs, scorecards, dialer performance, agent productivity, and operational effectiveness. • Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions & assumptions • Provides leadership and strategic oversight to servicing and collections analytics teams. • If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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