Spring Health - Director, CX Delivery (Alma)
Requirements
• 8–12+ years in customer support, with 5–7+ years of people leadership, including multi-layer team experience (you have managed managers of managers). • Demonstrated ability to develop managers into effective leaders — you can speak specifically to how you build leadership capability, not just operational skill. • Hands-on with data: you build your own dashboards, own your metrics, and can translate CX data into business decisions. SQL proficiency strongly preferred. • You can set a strategic direction for a function and execute against that plan. • Experienced in leading teams through organizational change, acquisitions, or periods of significant transition — you know how to keep teams stable, focused, and performing during uncertainty. • Comfortable being close to the work: shadow sessions, QA reviews, workforce data, and escalations are part of how you lead, not beneath your role. • You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills.
Benefits
• We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Lifestyle Spending Account for health, wellness, and family care • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through PerkSpot • EAP access through Aetna • One-time home office stipend to set up your home office • Inclusive family and medical leave plans • 12 paid holidays and 1 Alma Give Back Day • Salary Band: $170,000 -190,000 plus bonus • Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. • Not sure if you meet every requirement? • Our privacy policy: https://springhealth.com/privacy-policy/ • Our privacy policy: • https://springhealth.com/privacy-policy/
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT