Tonal - Senior Manager, Business Systems Engineering
Requirements
• 5+ years of experience managing engineering or technical teams, ideally including Integrations Developers and/or Business Systems Administrators (Salesforce, NetSuite, or similar) • Deep technical background with hands-on development or architecture experience — you can go deep with your team on design and code, not just manage from a distance • Solid software engineering fundamentals, with hands-on experience in a back-end language such as Java; you are comfortable reviewing and contributing to production code • Hands-on experience with MuleSoft or a similar iPaaS platform, with a track record of architecting integration solutions at scale • Experience with software development best practices: Agile/scrum, CI/CD, code review, and structured release and change management. • Proven ability to establish and run software quality processes in an ERP/CRM landscape, defining and owning test strategy, UAT, environment/sandbox management with automated testing applied where the platform supports it (e.g. MuleSoft MUnit, Salesforce Apex test classes) • Experience administering or architecting on NetSuite in a production environment. • A track record of recruiting, mentoring, and growing engineers, with strong people management skills • Efficient, organized, and detail-oriented, with strong follow-through on commitments • Self-motivated and always learning, staying current with new tools, patterns, and platforms • Excellent communicator and active listener, comfortable questioning assumptions and digging into root causes • Comfortable operating in ambiguity, exercising sound judgment when priorities shift or requirements are incomplete • Comfortable working with operational and integration data at volume, structuring data sets across connected systems. • Not afraid to roll up your sleeves — this role blends strategic ownership with hands-on problem solving when the moment calls for it • Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, [email protected]. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.
Responsibilities
• Lead and develop a team of Integrations Developers and Business System Administrators, setting clear technical direction and creating opportunities for career development • Own the team's engineering practices — code review standards, testing, CI/CD, and documentation — raising the bar for quality and maintainability across integrations and business systems work • Own the technical roadmap for business systems, partnering with stakeholders and senior leadership to translate business requirements into sound technical designs, including integration architecture, system configuration, and data models • Guide the team through the full development lifecycle: requirements analysis, technical design, build, testing, and release, including diagrams, workflows, and specifications • Run team rituals (sprint planning, standups, retros, backlog grooming) and manage delivery timelines • Serve as the primary technical contact and escalation point and for MuleSoft, Salesforce, NetSuite, and custom-developed solutions, providing guidance to the team and business stakeholders • Build monitoring, alerting, and maintenance into standard engineering practice to proactively identify issues, protect data integrity, and optimize performance in production • Define scalable support request intake process, and drive resolution of production issues, leading root-cause analysis and closed-loop fixes across integrations and administered systems • Manage matrixed offshore team and professional services engagements, ensuring appropriate resourcing, skillsets, async execution and budget • Define and track engineering success metrics (delivery velocity, quality, system reliability) for the team • Own budget, vendor, and resourcing decisions, and communicate tradeoffs clearly to senior stakeholders and executive leadership • Build team capability for the long term — scaling structure, processes, and skillsets as scope grows
Benefits
• CA$175K – CA$200K • We take into consideration an individual’s background, experience, and location in determining their salary. This role is also eligible for health insurance, retirement savings benefits, life insurance and disability benefits, flexible paid time off, parental leave, and other additional benefits.
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