willow-health - Doctor QA Specialist
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Requirements
• Flag any compliance risks or deviations • 3. Feedback & Continuous Improvement • Provide structured feedback to providers and internal teams • Identify recurring issues or patterns in communication • Recommend improvements to templates, workflows, and messaging standard • 4. Cross-Team Collaboration • Work closely with: • Clinical leadership • Patient Care Teams • Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic) • Strong attention to detail with the ability to spot inconsistencies and gaps in messaging • Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA) • Comfortable reviewing large volumes of written interactions with consistency and accuracy • Proficiency in Slack for day-to-day communication and collaboration • Experience in healthcare, telehealth, or clinical operations • Familiarity with QA, compliance, or audit processes • Experience reviewing or auditing customer or patient communications • Understanding of tone and voice in patient care settings • Familiarity with tools such as Airtable or ClickUp is an asset • Success Metrics • Consistency and quality of doctor messaging across platforms • Reduction in unclear or incomplete patient responses • Identification and resolution of compliance risks • Improvement in patient experience through clearer communication
Responsibilities
• 1. Doctor Messaging Quality Assurance • Review doctor-patient messages across platforms to ensure: • Patient questions are clearly and fully answered • Responses are medically appropriate and aligned with internal protocols • Messaging is human, empathetic, and not overly reliant on canned responses • Identify inconsistencies in tone, clarity, or care quality • 2. Compliance & Standardization • Ensure all communication aligns with: • Clinical guidelines • Company policies
Benefits
• As a full-time member of our team, you’ll enjoy: • Flexible working hours • Work wherever you choose. • Fun and casual work environment. • We are a diverse, global team!
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