RapidSOS - Implementation Engineer
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Requirements
• 3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers • Proficiency with Python, and is using AI tools to enhance acceleration of development & proactive about leveraging emerging technologies • Strong understanding of REST APIs, webhooks, conditional logic, and system integrations • Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations • Experience supporting customer environments post go-live and maintaining operational health of live integrations • Familiarity with customer support and ticketing workflows (Zendesk, Jira, or similar tools) • Track record of managing multiple clients and concurrent technical initiatives with clear prioritization • Strong communication skills with both technical and executive stakeholders • Comfort operating in a high-growth environment where priorities shift quickly • Self-motivated, data-driven, solutions-oriented, and comfortable taking ownership • Willingness to both collaborate cross-functionally and independently drive initiatives • Ability and willingness to work a full-time schedule that includes weekend days (Saturday and Sunday), travel a few days per quarter for internal team gatherings, and participate in a weekly on-call rotation • Nice-to-have experience (but not required!): • Familiarity with Git
Responsibilities
• Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management • Own launch timelines and technical implementation plans for new integrations • Design and advise on end-to-end workflows, integration logic, and scalable technical architectures • Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts • Proactively identify risks, integration gaps, or optimization opportunities and drive resolution • Troubleshoot complex API and integration issues across distributed systems • Work cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes • Support international business development teams in implementing and scaling solutions efficiently • Provide project management oversight and structured feedback to Engineering on new product features impacting partners
Benefits
• The chance to work with a passionate team on solving one of the largest challenges globally • Competitive salary and benefits and equity participation • A dynamic, flexible and fun start-up work environment with a highly talented team • If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ • If you're curious to learn more about RapidSOS, you can check out • https://rapidsos.com/blog/ • Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $114,000 - $135,000. This role will also be eligible to receive equity options. • If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ #LI-Remote • RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. • Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.
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