sewer-ai - Forward Deployed Engineer
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Requirements
• 4+ years in Professional Services, Solutions Engineering, Implementation Engineering, or a similar customer-facing technical role • Proven track record managing end-to-end technical implementations or migrations • Experience working directly with customers in technical environments • Strong problem-solving ability in ambiguous, real-world situations • Clear communicator with both technical and non-technical audiences • Scripting experience — Python, JavaScript, Bash, or similar • Strong SQL and relational database fundamentals • ETL workflows and data migration experience • Comfort working with large, inconsistent, or unstructured datasets • Familiarity with cloud platforms (AWS preferred) • Ability to troubleshoot across multiple systems (DB, API, files, UI) • Experience automating workflows or data processes • GIS, asset management, or infrastructure software experience • Legacy system data migration experience • Large-scale data ingestion or media dataset experience • SaaS or high-growth startup environment experience • Enterprise customer support experience • WHAT SUCCESS LOOKS LIKE • Complex implementations delivered on time and trusted by customers • Data migrations that are accurate, validated, and production-ready • Integrations that work reliably across systems • Customers who feel confident in their technical decisions and workflows • Internal teams who rely on you for the hardest implementation problems • Professional Services processes that become more scalable over time
Responsibilities
• CUSTOMER DISCOVERY & SCOPE MANAGEMENT • Lead technical discovery sessions to understand customer systems, data, workflows, and constraints • Define implementation scope, timelines, and deliverables in collaboration with Customer Enablement, Sales, and Engineering • Translate customer requirements into clear technical plans — including mappings, transformations, and integration design • Identify risks early, especially around data quality, system compatibility, and workflow complexity • Set clear success criteria and validation strategies; manage customer expectations throughout • PROJECT MANAGEMENT & IMPLEMENTATION DELIVERY • Own Professional Services projects from kickoff through final delivery • Drive timelines, milestones, and cross-team coordination • Maintain detailed documentation of configurations, mappings, and integrations • Take full ownership of outcomes — data correctness, system behavior, and usability • Communicate clearly with both technical and non-technical stakeholders • DATA MIGRATION, ETL, SCRIPTING & INTEGRATIONS • Perform data imports, exports, and transformations between systems • Design and execute ETL workflows for structured and semi-structured data • Write scripts to automate data transformation, validation, and migration tasks • Build and manage ingestion pipelines for files, databases, APIs, and media datasets • Integrate systems using APIs, webhooks, and custom scripts • Configure SaaS-to-SaaS integrations and automation workflows • Work across tools including AWS (S3, Lambda, IAM), REST APIs, Temporal (or similar orchestration), Zapier/Celigo, and SQL/CSV/JSON/media datasets • DATA MAPPING, VALIDATION & RECONCILIATION • Define field-level mappings between legacy systems and platform data models • Reconcile source and target schema differences; ensure referential integrity • Handle real-world data issues: missing fields, inconsistent formats, duplicates, schema drift • Validate data through sampling, QA checks, and full-scale verification • Troubleshoot mismatches across files, metadata, APIs, and database records • Execute staged migrations and validation before full production rollout • CUSTOMER-FACING TECHNICAL CONSULTING • Engage directly with customer technical teams, managers, and stakeholders • Explain technical topics in clear, practical terms • Guide customers on best practices for data structure, workflows, and integrations • Recommend implementation approaches based on real-world constraints • Push back on infeasible solutions with clear reasoning and alternatives • Serve as the trusted technical advisor through onboarding, expansion, and complex deployments • INTERNAL COLLABORATION & TOOLING • Partner with Product, Engineering, Customer Enablement, and Support • Build scripts, utilities, and templates to improve implementation efficiency • Create repeatable patterns for migrations, integrations, and onboarding • Contribute to internal documentation and playbooks • Provide product feedback based on real customer use cases • Help scale Professional Services delivery through better tooling and automation • Competitive salary and potential equity-based remuneration
Benefits
• Medical, Dental, Vision, Basic Life, 401(k), and more • Unlimited PTO • SewerAI is transforming how municipalities and contractors inspect, analyze, and manage sewer infrastructure across the country — combining AI, geospatial analysis, and modern web technology to solve a real-world problem that affects communities nationwide. Professional Services Engineers are at the heart of making that mission real for every customer we serve. • _______________________________________________________________________
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