dash0 - Junior IT Administrator, EMEA
Requirements
• 0–2 years of experience in IT support, IT operations, systems administration, or a technical helpdesk role. • Hands-on comfort with device management tools and the Google Workspace admin console, including user and group management. • A working understanding of endpoint security concepts — disk encryption, activation lock, device compliance policies, and why they matter in a security-conscious environment. • Strong attention to detail: you notice when a serial number, license count, or access log doesn't add up, and you follow through until it does. • Clear written English and ease coordinating across time zones with employees, vendors, and internal teams. • The ability to manage many concurrent tickets and threads without losing track of any of them — you're organized and self-directed. • Hands-on experience with a specific MDM platform such as Jamf, Kandji, Fleet, or Intune. • Exposure to SOC 2 or ISO 27001-style access review and audit processes. • Basic scripting skills for automating repetitive provisioning or reporting tasks. • Experience in a high-growth startup environment.
Responsibilities
• Provision and de-provision accounts across our SaaS stack for every new hire and departure, keeping onboarding repeatable and offboarding complete. • Manage the full device lifecycle: hardware ordering, MDM enrollment, international logistics, maintenance, and responsible recycling at end-of-life. • Enforce endpoint security policies, including disk encryption, activation lock, and device compliance checks, coordinating with our Head of Security to keep standards current. • Maintain accurate, audit-ready records of who has access to what — catching and resolving discrepancies in serial numbers, license counts, and access logs before they become compliance issues. • Execute end-to-end offboarding by revoking access across all systems, coordinating hardware retrieval, and ensuring nothing slips through. • Manage vendor relationships and contracts for IT services and hardware insurance, including invoice auditing and service forecasting. • Support employees across time zones with clear, prompt communication on IT issues, hardware needs, and access requests.
Benefits
• This is a unique opportunity to help build a generational company. Dash0 is backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures and led by a founding team with decades of experience in observability. We're in the middle of a massive growth phase after our Series B — and we're just getting started. • If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one — this is it. • Competitive salary & meaningful equity participation — you'll own part of what you're building • Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich • €60/month phone & internet allowance • Collaborative, fast-moving team culture with a builder mindset • Clear path for career growth and development • Direct access to founders and leadership
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