Raisin - Junior CS Agent - UK

• While not essential, a working knowledge of Individual Savings Accounts (ISAs) would be advantageous. • Professional experience in the field of customer support desirable, regardless of the sector • You have at least two years of experience in a customer services role and a proven track record of delivering exceptional service. • You are fluent in English, with strong communication skills both written and spoken • You genuinely enjoy helping others and take pride in delivering thoughtful, solution-focused support • You are organised and detail-oriented, even when managing multiple tasks • You thrive in a hybrid team setup, working from our Manchester office, two days per week • You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly • At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. • As part of our team, you will benefit from: • Employee Development Budget of £1,700 and 4 full training days per year. • Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock. • We are hybrid working, we are in the office twice a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office. • We offer 28 days + Bank Holidays of holiday a year. • One day birthday leave to celebrate your birthday. • We offer you a company stakeholder pension with a minimum employer contribution of 5%. • The opportunity to experience our annual retreats in exciting European cities and other team building events. • Raisin Applicant Privacy Policy • We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.