Director, Safety Policy

DiscordRemote - USA$280k – $315k+ Equity5d ago

Remote Director NA Gaming Artificial Intelligence Director of Security Policy Development Team Management Team Leadership Learning & Development Documentation

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Requirements

10+ years of experience in trust & safety policy development, content moderation, or platform governance at a global technology company, with demonstrated progression to leadership roles
Team management experience: 3+ years leading policy teams of 5+ people, with proven ability to hire, develop, and retain top talent in a fast-paced environment
Regulatory expertise: Direct experience developing policies in response to platform regulations (DSA, UK Online Safety Act, Take it Down Act, or similar frameworks). Deep understanding of how regulatory requirements translate into operational reality.
Regulatory expertise:
ML for content moderation: Hands-on experience using machine learning systems for content moderation, policy enforcement, or risk assessment. Understanding of how ML models work, their limitations, and how to evaluate their performance in safety contexts.
ML for content moderation:
LLM fluency: Demonstrated ability to use LLMs and generative AI tools to enhance policy development workflows. Experience could include using LLMs for policy drafting, scenario generation, development of enforcement criteria, creation of training materials, or workflow optimization.
LLM fluency:
Cross-functional partnership: Track record of working effectively with diverse stakeholders, including Legal, Engineering, Product, Operations, and Executive teams. Ability to translate between policy principles and technical requirements.
Cross-functional partnership:
Analytical rigor: Strong ability to use data, research, and evidence to inform policy decisions. Experience with A/B testing, pilot programs, or other methods for evaluating policy effectiveness.
Analytical rigor:
Exceptional communication: Ability to explain complex policy concepts clearly to diverse audiences, from front-line moderators to C-suite executives. Experience writing policies, guidance documents, and user-facing communications.
Exceptional communication:
This position is US-based and can be remote but if you live in the Bay Area, you’re welcome to work from our beautiful SF office.
The US base salary range for this full-time position is $280,000 to $315,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Responsibilities

Lead Policy Development: Own the creation, iteration, and maintenance of Discord's core safety policies, including Community Guidelines and recommendations policies. Develop policy frameworks that balance user safety, freedom of expression, and operational feasibility while reflecting Discord's unique identity as a communications platform purpose-built for people who play games with their friends.
Lead Policy Development:
Leverage ML & AI for Policy Innovation: Use LLMs and other AI technologies to develop, test, and iterate on policy language, enforcement criteria, and operational workflows. Build scalable approaches to policy development that combine human expertise with machine intelligence. Experiment with novel approaches to policy creation.
Leverage ML & AI for Policy Innovation:
Build and Lead a High-Performing Team: Manage, mentor, and grow a team of policy experts who are passionate about user safety and platform integrity. Foster a culture of rigorous thinking, creative problem-solving, and continuous learning. Develop future leaders who can navigate complex policy challenges with both empathy and analytical precision.
Build and Lead a High-Performing Team:
Bridge Policy and Operations: Partner with Trust & Safety teams to ensure policies can be enforced consistently at scale. Co-create enforcement guidance, standard operating procedures, and training materials. Build feedback loops that help policy evolve based on operational reality and emerging harms.
Bridge Policy and Operations:
Navigate the Regulatory Landscape: Translate requirements from global regulations (DSA, Online Safety Act, platform-specific legislation) into actionable policy frameworks. Work with Legal and Platform Compliance teams to ensure Discord's policies meet regulatory obligations while preserving user experience. Anticipate regulatory trends and proactively position Discord's policy approach for future requirements.
Navigate the Regulatory Landscape:
Support Product Teams: Advise product teams on safety risks and policy implications for new features and experiences. Develop frameworks for responsible product development that help teams move quickly while building safety in from the start. Provide clear guidance on policy boundaries and escalation paths for edge cases.
Support Product Teams:
Drive Thought Leadership: Represent Discord's policy approach externally through industry forums, academic partnerships, press, and civil society engagement. Contribute to advancing industry best practices in content moderation and platform governance. Build Discord's reputation as a leader in thoughtful, evidence-based policy development.
Drive Thought Leadership:

Benefits

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Discord is committed to inclusion and providing reasonable accommodations during the interview process.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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