SuccessKPI Inc. - Customer Success Summer Intern 2026
Requirements
• Currently pursuing a BA/BS degree in Business, Communications, Analytics, Information Systems, or a related field • Interest in Customer Success, SaaS, and customer-facing roles • Strong organizational skills and attention to detail • Ability to manage tasks proactively and work independently in a remote environment • Strong written and verbal communication skills • Calm, thoughtful approach to problem-solving • A customer-first mindset and willingness to help customers overcome hurdles • Desire to learn and grow skills in customer engagement, success planning, and SaaS operations • Familiarity with data and analytics tools (PowerBI, Tableau, Excel, SQL, etc.) • Interest in contact center technology and customer experience analytics • Experience working with cross-functional teams or project coordination • Exposure to SaaS platforms, support tools, or CRM systems • SuccessKPI is a rapidly growing SaaS analytics platform for contact centers. Our platform combines a rich data lake and BI layer with quality management, speech and text analytics, and real-time playbooks to help organizations act on customer conversations. Customers can get started in minutes with a robust, actionable customer experience management platform.
Responsibilities
• Support Customer Success Managers in managing customer relationships and ongoing engagement • Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies • Help track customer progress against key success metrics and KPIs • Participate in customer meetings and internal account team discussions (as appropriate) • Help prepare materials for recurring customer cadence meetings (weekly, monthly, quarterly check-ins) • Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams • Assist in documenting customer feedback, product requests, and escalation needs for internal teams • Collaborate with internal partners across Product, Engineering, Professional Services, and Education • Support workshops and enablement sessions by helping organize content and follow-up actions • Maintain and build knowledge of the SuccessKPI platform, new features, and best practices
Benefits
• Opportunity to work for a fast-growth global SaaS company in the rapidly growing analytics space • A diverse, inclusive, and dynamic culture where employees are proud to work • Hands-on exposure to real customer programs and enterprise relationships • Opportunity to work with leadership and cross-functional teams — you have a voice at SuccessKPI • Career development and growth opportunities as the company continues to scale • Opportunity to build industry relationships and work alongside seasoned experts
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