Aera Technology - Director, Customer Engagement

• Hire and mentor EPs and AEPs. Monitor EP job performance and provide coaching, counseling, and motivation to maximize performance • Own the implementation of Aera COS at customers including project quality control, adherence to methodology, design reviews and gate checks; project budgets, invoicing and finance activities; and weekly project reporting • Design and implement scalable solutions and driving large-scale change through inspirational leadership, with the end customer in mind • Participate in sales cycles, create, review and communicate proposals, SOWs, timeline and resource estimates and project plans • Demonstrate success exceeding expectations in retaining and growing customer relationships within a fast-paced and constantly evolving environment • Proactively provide input into the development of policies, procedures and standards for the EP team to continuously improve value to customers • Work with senior leaders to set a vision for your team and execute on the company strategy • Build positive relationships with internal and external business leaders • Effectively communicate objectives to align with the rest of the organization and drive team behavior to execute with customers • Commit to building an inclusive team environment that fosters trust and a sense of empowerment • Roll up your sleeves and get in the weeds with your team when necessary