Customer Success Manager at Insurtech Insights

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Requirements

Bachelor’s degree in business administration, Management, or a related field.
2-4 years of client facing experience
IT skills: Canva, LinkedIn and Excel.
Excellent communication skills, critical thinking, and analytical abilities
Strong interpersonal and communication skills
Excellent time management and prioritisation skills in a fast-paced environment.
Start date: As soon as possible
Monday - Friday, we work from our office and do not offer remote work.

Responsibilities in this job will vary however, they will be mostly centred around:
Project Management:
Collaborate directly with sponsor stakeholders to understand their objectives and translate them into clear, achievable conference deliverables
Serve as the primary point of contact both before and during the conference, ensuring seamless delivery and operational support
Customer Experience:
Deliver an exceptional customer experience by clearly outlining deadlines, managing tasks, and onboarding sponsors into our ecosystem
Build strong relationships with sponsors by providing consultative guidance, constructively challenging when needed, and supporting them throughout their journey to the conference
Work closely with the operations team to ensure accurate and timely delivery of all logistics
Partner with the sponsorship team to support re-signings and engage in commercial discussions with sponsors, including upsell opportunities.
Accurately report the status of each account, escalating any issues to the relevant teams

As our Customer Success Manager, you get the unique opportunity to take ownership of our Customer Success Team. To ensure a never-ending growth curve, we provide you with:
The opportunity of having a real impact - You’ll be getting operational experience in a start-up company where both your work and the results are highly tangible and matter to the business.
Inspiration and guidance - A chance to work closely with our high-performing team
Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
Travel opportunity: You will be joining our conferences overseas.
Invaluable transferable skills - boost your interpersonal, research, organisation, outreach, and project management skills through experience and training.
Competitive salary