better-mortgage - Senior Broker Loan Processor
Requirements
• Typically, 10+ years of mortgage loan processing experience, with a strong preference for a mortgage broker background. Candidates with fewer than 10 years may also be considered if their most recent five years have been dedicated exclusively to broker loan processing. • Hands-on familiarity with several wholesale lender websites, portals, submission processes, and condition workflows. • Working knowledge of underwriting guidelines and loan requirements for DSCR, bank statement, and Non-QM programs. • Experience with mortgage pricing and a strong understanding of lender programs and product options. • Demonstrated ability to organize, track, and manage a fast-paced pipeline with multiple deadlines. • Excellent follow-up, communication, judgment, and attention to detail; takes initiative and ownership through resolution. • Comfortable working independently while collaborating with loan officers, lenders, and internal teams. • Interest in contributing to a growing department and potentially developing into a leadership role.
Responsibilities
• Own and monitor an active broker-loan pipeline, keeping milestones, deadlines, and next steps visible and on track. • Review files for completeness and potential issues, then prepare and submit loans through multiple wholesale lender websites and portals. • Use pricing tools, product matrices, and lender program knowledge to support loan officer decisions about available options and lender fit. • Track underwriting decisions and conditions, appraisal and title progress, disclosures, rate-lock timelines, closing requirements, and funding. • Coordinate timely document collection and condition resolution with borrowers, loan officers, wholesale lenders, and internal partners. • Provide consistent, clear status updates and follow up persistently on outstanding items; raise risks early with a proposed next step. • Maintain accurate loan records and organize documentation in the company’s systems in accordance with lender and company requirements. • Apply working knowledge of agency and government requirements to identify guideline questions and route them to the appropriate decision-maker.
Benefits
• Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds. • With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. • Competitive compensation based on experience and qualifications. • Healthcare, retirement, and voluntary benefits, including medical, dental, vision, health savings accounts, and 401(k). • Flexible paid time off and wellness resources. • Additional benefit perks and discounts. • Please submit your resume through the NEO Home Loans careers page.
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