multiverse - IT Systems Specialist
Requirements
• We value different perspectives and a variety of backgrounds. Technical depth matters, but we care just as much about your mindset - the way you approach problems, the rigour you bring to your work, and your drive to build things that last. • We'd love to hear from you if: • You have solid hands-on experience in an IT technical or infrastructure role - you're comfortable building the bridge yourself, not just speccing it out • You have an automation-first mindset and a track record of using tools to reduce repetitive work and scale operations • You understand IT security frameworks - particularly ISO 27001 - and know what good looks like when it comes to controls, evidence, and audit readiness • You're experienced with Google Workspace and/or Microsoft 365 administration at an enterprise level • You're comfortable working directly with APIs, webhooks, and lightweight scripting (Python, Bash, or similar) - you enjoy getting into the details • You're highly organised, write clear documentation, and hold yourself to a high standard without being prompted • You're a calm, clear communicator who can hold your own in a room with senior stakeholders • Experience supporting or integrating systems through an M&A process • Familiarity with tools like Zapier, JumpCloud, Jamf, or Okta • A background in high-growth tech or edtech environments • Exposure to GDPR and data protection compliance in a technology context
Responsibilities
• Build and ship automations that actually matter • Identify manual bottlenecks across IT Operations and design smarter, automated workflows - from user provisioning and licence management to compliance reporting and support triage • You won't just be maintaining systems; you'll be building the scalable foundations we need as the business grows • Own your automations end-to-end - design, build, document, and maintain them so they're resilient and understood by the whole team • Drive our most critical technical programmes • Lead complex, cross-functional IT programmes from initiation through to delivery, coordinating across Engineering, Security, and wider business stakeholders • Own compliance and certification workstreams, ensuring controls, evidence, and audit readiness are maintained to a high standard • Drive tooling strategy and rationalisation initiatives, working with department leads to reduce complexity and realise cost savings across the business • Keep projects moving and stakeholders in the loop • Own end-to-end delivery across multiple IT projects simultaneously - from scoping through to post-implementation review • Be a clear and reliable communicator with stakeholders across Engineering, Legal, Finance, and People - translating technical complexity without losing the detail • Support the Head of IT Operations in planning and prioritising the team's workload as the function scales
Benefits
• A genuinely high-impact role - you'll own programmes that touch the whole business, not just tickets in a queue • A lean, collaborative team where your judgement is trusted and your work is visible • The chance to build and shape how IT Operations scales at a fast-growing edtech company • We value what you bring. At Multiverse, we are committed to building a team that reflects the diversity of the world we live in. We are actively working to improve diversity within our technical departments. • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
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