Abound - IT Support Analyst

London, United Kingdom, Hybrid£40k - £50k+ Equity2mo ago

In Office Senior EMEA Fintech Higher Education IT Support Specialist Reporting Microsoft 365 Microsoft Teams Documentation

Requirements

• Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android). • Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access. • Solid understanding of device compliance and MDM principles in a BYOD environment. • Strong Windows 11 troubleshooting skills and working knowledge of macOS. • Experience supporting iOS and Android device enrolment and policy enforcement. • Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts). • Experience implementing MFA and access control policies. • Ability to troubleshoot identity, device, and Microsoft 365-related issues independently. • Strong communication skills and a structured, methodical approach to support. • PowerShell scripting for automation or reporting. • Experience in a fintech or regulated environment. • Experience with UniFi networking stack. • Familiarity with macOS. • College/University qualification in IT, Computer Science, or related field (preferred but not essential). • Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900).

Responsibilities

• Support and administer Microsoft Intune across Windows 11, iOS, and Android devices, including BYOD enrolment and compliance enforcement. • Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments. • Support Windows Autopilot provisioning and endpoint lifecycle processes. • Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC. • Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls. • Assist with Privileged Identity Management (PIM) role assignments and access reviews. • Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues. • Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models. • Maintain accurate asset records, user records, and system documentation. • Contribute to ongoing improvements in device management and access controls.

Benefits

• £40K – £50K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Describe something technical you taught yourself outside of work or beyond what was required in your role. What motivated you, how did you approach learning it, and how have you used that knowledge since? • Give an example of a process, document, checklist, or support workflow you improved. What was the problem, what did you change, and what was the impact? • Describe a real technical support issue you personally worked on where the cause was not obvious at first. Please include the symptoms, what you checked, what you ruled out, how you fixed or escalated it, and what you would do differently next time? • Do you agree to allow Abound to contact you about job opportunities for up to 2 years? • Recruiting Privacy Policy