AlphaSense - IT Support Analyst I
Requirements
• 1+ year of experience in an IT support, helpdesk, or office technology role (internship or part-time experience considered). • Solid foundational knowledge of macOS and/or Windows desktop environments. • Familiarity with common SaaS productivity tools such as Google Workspace, Slack, Zoom, and Microsoft 365. • Strong customer service orientation with excellent verbal and written communication skills in both Finnish and English. • Ability to prioritize and manage multiple requests in a dynamic, fast-paced environment. • Comfortable working with some degree of autonomy as the primary IT presence in the Helsinki office. • A collaborative, team-first attitude with a genuine interest in growing an IT career. • Experience with MDM platforms such as Kandji or Microsoft Intune. • Familiarity with identity and access management tools such as Okta. • Experience with ITSM ticketing systems (Jira Service Management or similar). • Professional certifications such as CompTIA A+, Google IT Support, or ITIL Foundations. • Prior experience in a corporate technology, office operations, or facilities coordination role.
Responsibilities
• IT Support • Perform hardware setup, configuration, and deployment for new hire onboarding — including MacBooks (Kandji MDM) and Windows laptops (Microsoft Intune) when needed. • Troubleshoot and resolve common end-user issues related to macOS, Windows, Google Workspace, Slack, Okta, Zoom, and Microsoft 365. • Maintain and support conference room AV and video conferencing equipment (Zoom Rooms, displays, cameras, and peripherals). • Assist with employee offboarding, including device collection, wipe, and return to inventory. • Manage local IT hardware inventory and asset tracking, ensuring all devices are accounted for and properly documented. • Escalate complex or security-related issues to the appropriate Global Service Delivery, Integrated IT, or Information Security team members. • Contribute to the AlphaSense IT knowledge base by documenting resolutions and common support procedures. • Office Operations Support • Act as the on-site liaison between IT and the Helsinki office management team for facility-related technology needs. • Coordinate IT-related aspects of office logistics including desk setups, office moves, and hardware procurement requests. • Support office events, all-hands meetings, and team gatherings with AV and technology setup. • Manage local technology vendor relationships (e.g., ISP contacts, equipment suppliers) and escalate issues as needed. • Assist with physical security technology (e.g., access badge readers, cameras) in coordination with the broader Corporate Technology and Facilities teams. • Support the shipping, receiving, and tracking of IT hardware through our asset management tooling (Workwize)
Benefits
• Be part of a globally recognized AI company with a strong and growing presence in Finland. • Grow your career in enterprise IT with exposure to modern tooling, zero trust networking, and global service delivery. • Competitive compensation and benefits package tailored for the Finnish market. • Collaborative, inclusive culture with real opportunities to advance from this role. • While we do have an office in Helsinki, we’re a distributed company. We value outcomes over time, and offer flexible working arrangements. We usually meet at the office once a week • AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. • In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. • Recruiting Scams and Fraud • We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. • If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
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