CHAOS Industries - IT Support Specialist (UK)
Requirements
• Bachelor’s degree in information technology, Computer Science, or related technical discipline (or equivalent practical experience) • 4+ years of hands-on experience in IT support, endpoint administration, or corporate IT operations • Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced, high-visibility environments • Strong interpersonal and communication skills, with experience supporting stakeholders across varying levels of the organization • 2+ years of experience architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf, including device enrollment, compliance enforcement, and security policsy configuration • Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV) • Experience supporting FedRAMP-authorized cloud environments such as Microsoft GCC High, Azure Government, or AWS GovCloud • Familiarity with FedRAMP-compliant collaboration and security platforms (e.g., ZoomGov, Slack Gov, Zscaler, Threat Locker, Microsoft Defender for Government) • Working knowledge of compliance-driven frameworks such as NIST 800-171, CMMC, or similar regulatory standards • Jamf 200/300/400 certification • Experience operating in environments handling Controlled Unclassified Information (CUI) or ITAR-restricted systems
Responsibilities
• Deliver responsive, white-glove technical support to executive leadership, senior stakeholders, and the broader company via ticketing system, email, phone, and in-person support • Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments, minimizing business disruption • Provide hands-on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms • Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees • Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls • Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCCH • Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments • Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues • Work full-time onsite Monday-Friday
Benefits
• Health Benefits: private medical, dental and vision benefits (for employees & dependents) will be 100% paid for by the company • Additional benefits: 5% pension match • Compensation Components: competitive base salaries, generous pre-IPO stock option grants, relocation assistance + (coming soon!) annual bonuses • Team Growth:
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT