Midi Health - IT Support Specialist

• Lifecycle Management: Manage inventory and procurement for equipment, handling the full lifecycle from purchasing for new hires to offboarding and reclaiming gear from departing users. • Lifecycle Management: • Problem Solving: Diagnose and resolve issues with computer systems and software promptly while complying with our service standards. • Problem Solving: • Knowledge Sharing: Document troubleshooting steps and resolutions to build a helpful knowledge base for both the IT team and the end-users. • Knowledge Sharing: • Collaborate & Secure: Work with the wider IT team to implement infrastructure improvements and ensure all users are following security protocols without hindering their productivity. • Collaborate & Secure: • Customer Obsession: Exceptional interpersonal skills. You must possess the ability to remain calm under pressure and de-escalate stressed users. • Customer Obsession: • Communication: Strong written and verbal communication skills are non-negotiable. You should be comfortable teaching people how to use technology. • Communication: • Experience: 2+ years of experience in a customer-facing role (e.g., IT Helpdesk, Client Services, Hospitality, or Customer Success). • Autonomy: Ability to work independently in a fast-paced environment while knowing when to escalate complex issues. • Autonomy: • Problem Solving: A natural curiosity to figure out how things work and how to fix them when they break. • Problem Solving: • We are willing to train the right person, but familiarity with the following tools is a plus: • Productivity & Collaboration: Google Workspace, Slack, Zoom, and Notion. • Productivity & Collaboration: • Identity Management: JumpCloud. • Identity Management: • Specific Software: Experience supporting Athena. • Specific Software: • Hardware Environment: Comfort working with both PC (Windows) and Mac (macOS) hardware. • Hardware Environment: • Frameworks: Familiarity with ITIL framework or similar ticketing workflows. • Frameworks: • Education: Bachelor's degree in a related field OR equivalent combination of education and experience. • Education: • At Midi Health, we are committed to pay transparency and equity. The estimated salary range for this role is $75,000 - $85,000 per year, based on factors such as experience and skills. In addition to base salary, employees are eligible for a wide range of benefits and equity in the company,We believe in fair and competitive compensation practices that align with our values of equity and inclusion. If you have any questions about how we determine pay, we’re happy to discuss further in the hiring process. • $75,000 - $85,000 • At this time, Midi Health is not able to sponsor or take over sponsorship of any employment visa (including H-1B, TN, or other work authorization). Applicants must be authorized to work in the U.S. without current or future visa sponsorship. • not able to sponsor or take over sponsorship of any employment visa • While you are waiting for us to review your resume, here is some fun content to check out. • Midi 2024 in Review • Women Leaders Invest in Midi • Patient Testimonials#li-ps1 • At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs. • All Candidates must be authorized to work in the United States without current or future sponsorship needs. • Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected]. • @joinmidi.com • never • [email protected]