Keeper Security - IT Support Specialist
Requirements
• 2+ years of experience in IT support, help desk, service desk or a related technical support role • Experience providing end-user IT support in a business environment • Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus • Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms • Experience provisioning and supporting laptops, desktops, mobile devices and common employee productivity tools • Strong troubleshooting skills across hardware, software and user access issues • Strong communication and customer service skills for a distributed and global employee base • Ability to build cross-functional relationships and collaborate effectively across teams • Ability and willingness to use AI tools effectively to improve troubleshooting, documentation, workflow efficiency and day-to-day IT support operations • Ability to lift up to 30 pounds as part of regular job duties • Ability to work on-site in El Dorado Hills, CA multiple days per week in support of employee and office IT needs • Experience with onboarding and offboarding workflows, including account provisioning and device deployment • Familiarity with IT asset management practices and inventory control • Experience supporting identity and access-related issues such as MFA, account access or user provisioning • Familiarity with endpoint management or MDM tools • Experience working in a security-conscious or compliance-driven environment
Responsibilities
• Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues • Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office • Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets • Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination • Monitor, triage and respond to IT service requests from employees and contractors in a timely manner • Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities • Maintain accurate IT asset records and conduct regular inventory audits • Partner with third-party vendors and service providers to support delivery of IT services • Help maintain physical security systems such as door access and camera systems in office locations • Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users • Contribute to documentation, process consistency and a high-quality internal support experience • Support employees across multiple time zones, including occasional work outside of normal business hours when needed
Benefits
• Medical, Dental & Vision (inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses
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