Nex - IT Operations Specialist
Requirements
• 2–5 years of experience in IT support, IT operations, or systems administration • Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar) • Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console) • Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms) • Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA) • Strong troubleshooting skills and a service-oriented approach to internal IT support • Ability to work independently while coordinating with colleagues across time zones (HongKong, U.S. and Europe) • Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operationalefficiency • Exposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access) • Exposure to business application procurement, contract negotiation, or vendor management • Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams • Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites) • Experience supporting a hybrid or multi-office environment • Experience in consumer tech, gaming, or hardware companies
Responsibilities
• IT Operations • Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet • Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access) • Maintain corporate device information security, including anti-virus and endpoint protection tools • Administer corporate workspace IT and networking infrastructure — Wi-Fi, server room equipment, and videoconferencing — for the San Jose office • Provide remote support for Hong Kong office networking and videoconferencing systems • Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity • Strategy & Cross-Functional Support • Ownership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groups • Support on business applications and systems procurement, contract negotiation and budget management • Support delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSec • Provide input on device management strategy (e.g., MDM/MAID tooling) based on day-today operational experience • Assist with vendor coordination and support tickets for outsourced IT operations, as directed
Benefits
• Competitive compensation package. • Flexible working hours and vacation policy. • Product-driven culture that treasures talents and individual growth. • Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field • Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at nex.inc/who-we-are.We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms! • San Jose, California, USA • Hong Kong
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