Mistral - IT Specialist, North America

• User Support and Issue Resolution • Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco). • Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step. • Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience. • Deliver physical IT onboarding sessions • Equipment Setup and Technology Operations • Install, configure, and update computers along with IT and videoconferencing equipment. • Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records. • Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized. • Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore). • Account and License Management • Oversee user accounts and application licenses with precision. • Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users. • Training and Continuous Improvement • Train and guide users on applications, hardware, and best practices. • Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.