DICE - IT Support Specialist

• Manage macOS devices via Kandji MDM — deployments, policies, and our custom OpenVPN setup. • Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions. • Provide AV support for meeting rooms, all-hands, event spaces and office technology. • Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently. • Document runbooks, processes, and internal guides clearly and consistently. • Support 25 Windows devices via Intune users (alongside our primary macOS environment). • Use available platforms to automate common requests and reduce toil. • You are • Genuinely passionate about live music and events. • Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox. • Organised and dependable, comfortable juggling multiple tasks without dropping quality. • A self-starter who takes ownership of tasks end-to-end with minimal oversight. • Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves. • Collaborative by nature. • You'll need • Solid macOS software/hardware support. • Experience with MDM tools (Kandji, Jamf, Intune, or similar). • Identity and access management —  Google Workspace, SSO and other SaaS platforms. • You ask "why does this keep happening?" before closing a ticket. • You're comfortable with ambiguity and can prioritise without hand-holding. • You write things down — runbooks, notes, decisions. • You want to understand how things work, not just fix symptoms. • Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.). • Networking fundamentals: VLANs, firewalls, switches, VPN concepts. • Any Slack bot, webhook, or internal tooling project you've built — even a small one. • Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks. • DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters. • We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE. • We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process. • Application process • Application process • Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way. • For information on how we use your data, please view our Candidate Privacy Policy. • We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans • If you would like more information about how your data is processed, please contact us.