Chainguard - IT Specialist
Requirements
• Experience in IT Support, ideally at a remote or startup environment • Experience with MacOS and Linux • Experience with mobile device management (MDM) • Experience configuring and troubleshooting with Neat Hardware • A strong understanding of IT Security best practices and a desire to improve them • Excellent written and verbal communication skills with both technical and non-technical audiences • Some travel required • Ability to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed • Proactively self-motivated and self-starter — comfortable taking action independently with minimal oversight • Strong ability to cycle between working independently and in a team environment • Motivated and eager to participate in growing and changing environments (often wearing "many hats") • An eagerness to grow and build a company that's solving an important problem
Responsibilities
• Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems • Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets • Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors • Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team • Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escalate to appropriate technical staff as appropriate • Provide on-call support (some holidays)
Benefits
• £47,501—£55,665 GBP • We live and breathe our company values: • We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. • We have a bias for intentional action — We prioritize, plan, try things, and fail fast. • We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. • We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Flexible & Remote-First Culture: • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). • Our Approach to Equity: • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. • 100% Covered Health Insurance: • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. • ∞ Flexible Time Off: • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. • 18 Weeks Paid Parental Leave: • If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
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