Elwood Technologies - Fractional IT Support Technician
Requirements
• 2-3 years of proven IT Support Experience • Strong background in providing technical support both remotely and managing physical hardware assets. • Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, slack and managing other business application licenses. • Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar. • Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows). • Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware. • Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting. • Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous). • Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes. • Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records. • Excellent communication skills and interpersonal skills • Highly organised, self-motivated and ability to work with a structured approval process • Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft are a strong plus.
Responsibilities
• User Lifecycle & Onboarding • New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction. • Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return. • Device & Endpoint Management (MDM) • Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints. • Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope). • Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals. • Google Workspace Administration • Manage user permissions, Google Shared Drives, and Google Groups. • Implement and audit data retention policies in line with corporate compliance. • Set up secure email forwarding, aliases, and shared inbox structures upon request. • Access Control & Licensing Troubleshooting • Manage the assignment of software licenses and system access.
Benefits
• 💵 Competitive salary and compensation packages • 🍎 Fully paid medical and discounted dental schemes for employees and their family • ✈️ Generous time off + bank holidays • 💪 Onsite gym and wellness centre • 🍔 Weekly Uber eats allowance and snacks provided in the office • 🚲 Cycle to Work and Cycle Saver schemes • 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year • 🐕 Employee Assistance Programme • 📚 Paid study leave and personal leave • A startup with deep financial backing and a strong market presence • Our platform is enabling institutional access to the most exciting growth opportunity in Finance • Work with a modern technology stack and help solve high impact problems • Strong client focused team with a diverse background • We’re a Global company and have modern, centrally based offices in London, New York and Singapore.
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