viz.ai - Senior IT Specialist
Requirements
• 4-6 years of experience in an IT/SaaS company • Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications. • Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf). • Skilled in troubleshooting hardware, software, and network issues across distributed environments. • Familiarity with IT onboarding/offboarding, user provisioning, and asset setup. • Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams. • Service-oriented mindset with a strong focus on user experience and issue resolution. • Adaptability in fast-paced environments with a proactive approach to process improvement. • Attention to detail and accountability in managing systems, documentation, and compliance. • Knowledge of cloud security best practices and infrastructure as code is a plus. • WHAT SUCCESS LOOKS LIKE: • Within 3 Months • Demonstrates strong grasp of Viz.ai http://Viz.ai’s IT environment, tools (Okta, Intune, Jamf), processes, and support workflows. • Resolves day-to-day tickets independently with minimal guidance and escalates appropriately. • Delivers a smooth onboarding experience for new hires. • Builds trust with end-users through reliable, responsive, and clear communication. • Gains basic familiarity with Viz business and products. • Within 6 Months • Independently manages a full range of support cases, including more complex or cross-functional ones. • Identifies recurring issues and proposes improvements to reduce ticket volume and improve employee experience. • Maintains consistent onboarding/offboarding processes with full ownership and accountability. • Supports meeting room tech and AV systems with minimal incidents. • Contributes updates to IT documentation and knowledge base to support team scalability. • Within 9 Months • Serves as a go-to resource for complex troubleshooting and escalation management. • Leads or owns small IT improvement initiatives (e.g., new tool rollouts, automation projects). • Demonstrates proactive ownership over system compliance, device health, and access hygiene. • Contributes to maintaining a high-performing, employee-friendly IT environment across Israel and the US.
Responsibilities
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications. • Triage and manage incoming IT support tickets; escalate issues when necessary to appropriate teams. • Install, configure, and maintain computers, peripherals, and software for employees. • Support employee lifecycle processes including IT onboarding and offboarding (user provisioning, hardware setup, software deployment). • Manage user access and permissions across systems and applications, ensuring proper role-based access control. • Follow up with employees to ensure satisfactory issue resolution and maintain high levels of end-user satisfaction. • Collaborate with Security, Engineering, and Operations teams to ensure IT systems are secure, compliant, and aligned with organizational policies. • Implement and manage endpoint management tools (e.g., Intune, Jamf) to monitor and maintain device health and compliance. • Administer identity and access management tools such as Okta. • Contribute to IT documentation, process improvements, and internal knowledge base development. • Demonstrates strong grasp of Viz.ai’s IT environment, tools (Okta, Intune, Jamf), processes, and support workflows. • Resolves day-to-day tickets independently with minimal guidance and escalates appropriately. • Delivers a smooth onboarding experience for new hires. • Builds trust with end-users through reliable, responsive, and clear communication. • Gains basic familiarity with Viz business and products. • Independently manages a full range of support cases, including more complex or cross-functional ones. • Identifies recurring issues and proposes improvements to reduce ticket volume and improve employee experience. • Maintains consistent onboarding/offboarding processes with full ownership and accountability. • Supports meeting room tech and AV systems with minimal incidents. • Contributes updates to IT documentation and knowledge base to support team scalability. • Serves as a go-to resource for complex troubleshooting and escalation management. • Leads or owns small IT improvement initiatives (e.g., new tool rollouts, automation projects). • Demonstrates proactive ownership over system compliance, device health, and access hygiene. • Contributes to maintaining a high-performing, employee-friendly IT environment across Israel and the US.
Benefits
• $104K – $150K • Offers Equity • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Yes, I have a disability, or have had one in the past • No, I do not have a disability and have not had one in the past • I prefer not to say/answer • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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