Cadwell - IT Service Delivery Specialist (EMEA\AP)

• Comprehensive knowledge of IT support operations, including troubleshooting networking, databases, storage, software, and HL7 connectivity in clinical environments. • Thorough knowledge of IT infrastructure design and sizing, including server, storage, and network requirements for enterprise software deployments. • Thorough knowledge of software upgrade and migration execution, including planning, coordination, and implementation best practices. • Working knowledge of disaster recovery planning and backup solutions, including region-specific risk considerations. • Working knowledge of SQL, SQLite, JavaScript, and Mirth Connect in a support or integration context. • Ability to communicate complex technical concepts clearly and concisely across diverse audiences — technical and non-technical, domestic and international — adapting approach for language and cultural context. • Ability to troubleshoot and resolve complex IT issues under pressure while maintaining a professional demeanor with distributors and customers. • Ability to work both independently and as an effective team member, exhibiting Cadwell's core values of integrity, initiative, accountability, commitment to excellence, and service to others. • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • 4+ years of experience in IT infrastructure support. • Experience in international IT support or a customer-facing technical role preferred. • 2+ years of support within a healthcare environment preferred. • Familiarity with virtualization technologies such as VMware, Hyper-V, or Citrix is preferred. • Familiarity with international compliance standards such as GDPR or HIPAA is preferred. • Physical Requirements and Working Conditions • Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, and occasional lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested. • Extensive use of a computer will be required. • Reliable high-speed internet required. • Travel internationally up to 30% with flexibility for short-notice trips; must be able to obtain necessary travel documents. • This position is scheduled to an overnight shift to align with daytime business hours for EMEA and Asia Pacific distributors while supporting after-hours coverage for domestic customers (e.g., approximately 10:00 PM – 7:00 AM CT). Flexibility to adjust hours based on business needs is required.