New Era Technology - Desktop Support Technician – L2
Requirements
• EXPERIENCE:• 5+ years of relevant experience • QUALIFICATIONS:This is a level 2 position is ideally suited to a candidate with 5+ years’ experience in a fast-paced desktop support environment, experience providing leadership, training and mentoring to a team, and experience with 1 or more of the following.• Technical skills in installation and troubleshooting of relevant software and hardware.• Knowledge and experience providing customer services, preferably in an IT service environment.• Using any case management / support ticketing and knowledge-based systems• Experience of supporting Office 365• A+ certification • PHYSICAL DEMANDS: • Ability to lift up to 30 pounds.• Requires reliable transport in order to be onsite. • PHYSICAL DEMANDS: • WORK ENVIRONMENT:The candidate will work onsite under direction of the partner leadership team. • WORK ENVIRONMENT: • New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). • View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] . • @neweratech.com
Responsibilities
• The core client hardware and software environment to be supported includes (but not limited to) - Lenovo ThinkPad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, CrashPlan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, PingID, SCCM, Casper. • COMPENTENCY:• Positive attitude and collaborative approach in working within a team environment.• Leadership experience• Strong customer service skills• Strong oral and written communications• Ability to learn and adapt quickly to changes.• Critical thinking and analytical capabilities in troubleshooting and problem solving.• Planning, organizing and prioritizing skills.• Attention to detail.• Ability to be flexible and handle stressful situations at times. • COMPENTENCY: • REQUIRED EDUCATION:• Highschool diploma or equivalent required• Bachelors or Associates in relevant field preferred
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