Temus - Information Technology Support Specialist
Requirements
• Minimum 2 years of relevant working experience in IT/ Tech Support or related roles • Require hands-on experience with Windows and macOS operating systems • Strong understanding of IT operations (networking, systems, security, and endpoint management) • Experience with ticketing systems and incident management • Experience with Mobile Device Management (MDM) solutions, particularly Microsoft Intune will be advantageous • Understanding and practical experience with ISO 27001 will be advantageous • Familiarity with cloud computing platforms such as AWS, Google Cloud Platform, or Microsoft Azure is an advantage • ITIL certification or equivalent IT service management knowledge will be advantageous • Excellent communication and interpersonal skills • Exceptional documentation skills and attention to detail • Strong teamwork and collaboration abilities • Ability to work effectively under pressure and manage multiple priorities • Positive attitude and ability to maintain composure in challenging situations • Strong problem-solving mindset with eagerness to learn • Collaborative team player who thrives in cross-functional environments • Self-motivated with ability to work independently when needed • Adaptable and flexible in fast-paced, dynamic work environment • Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity. • We see the diversity of our team as a strategic advantage, and we work actively to maintain it. • By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/
Responsibilities
• Provide daily technical support to a diverse user base, fostering positive and clear communication to effectively address their needs. • Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices, ensuring timely resolution and user satisfaction. • Utilize exceptional problem-solving skills and independent troubleshooting techniques to resolve user issues efficiently, minimizing unnecessary escalation. • Monitor and ensure optimal performance of all IT systems, upholding agreed-upon service levels and quality standards. • Manage patching hardware and software deployment such as Microsoft Intune, ensuring compliance and security of endpoints. • Actively participate in safeguarding network and computer systems by adhering to security protocols and best practices. • Offer onboarding and guidance to users on new software and IT equipment, promoting seamless technology adoption within the organization. • Be prepared to undertake additional IT-related tasks as assigned, demonstrating a proactive and adaptable approach.
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