Figma - Enterprise Support Specialist, Korean Speaking (Singapore)

• 3+ years of experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers • Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations • Experience working with system administration for large end-user communities or guiding customers through complex implementations • Experience evaluating the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolutions • Fluency in Korean and English, with the ability to support Korean-speaking customers and stakeholders • While not required, it’s an added plus if you also have: • Experience using tools such as Adobe XD, Sketch, and/or Framer, with a passion for UX/UI development • Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) • At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. • We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. • Examples of accommodations include but are not limited to: • Holding interviews in an accessible location • Enabling closed captioning on video conferencing • Ensuring all written communication be compatible with screen readers • Changing the mode or format of interviews • To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. • By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.