vynca - Clinical Director, Training & Quality

• Training & Education • Develop, manage, and evaluate a comprehensive training curriculum for clinical staff, including onboarding, role-specific competencies, and ongoing professional development • Design and deliver palliative care-specific education programs covering symptom management, goals-of-care conversations, advance care planning, interdisciplinary team (IDT) coordination, and culturally sensitive care • Integrate value-based care principles — including risk stratification, utilization management, and outcome-driven care — into all training frameworks • Utilize the existing learning management system (LMS) to assign, track, and report on clinical staff training completion across a distributed, field-based workforce • Oversee simulation-based training, case-based learning, and competency assessments for clinical staff • Collaborate with medical directors and clinical leadership, and the Compliance Department to ensure training content reflects current evidence-based palliative care guidelines (NHPCO, NCP, CAPC standards) • Quality Assurance & Quality Improvement (QA/QI) • Lead the organization's QA/QI program, including developing quality metrics, dashboards, and reporting structures aligned to value-based contract requirements • Establish and monitor key performance indicators (KPIs) including pain and symptom management outcomes, patient/family satisfaction (e.g., CAHPS), avoidable hospitalizations, goals-of-care documentation rates, and advance directive completion • Facilitate regular performance review cycles, root cause analyses (RCAs), and PDSA (Plan-Do-Study-Act) improvement cycles • Analyze clinical and operational data to identify trends, gaps, and opportunities for improvement; translate findings into actionable training and process changes • Partner with payers and health plan partners to meet value-based quality benchmarks and reporting requirements • Regulatory Education and Operational Support • Support organizational adherence to applicable federal, state, and local regulatory requirements through staff education, clinical quality monitoring, and operational guidance activities, in collaboration with the Compliance Department • Assist with implementation and operationalization of clinical and quality policies and procedures • Remain knowledgeable regarding regulatory changes impacting clinical operations and coordinate associated staff education and workflow updates in partnership with Compliance leadership • Conduct clinical, documentation, and quality-focused audits to evaluate adherence to organizational standards, clinical best practices, payer requirements, and quality performance expectations; communicate findings and improvement opportunities to operational leadership and staff • Collaborate with the Compliance Department regarding identified trends, potential regulatory concerns, or issues requiring formal compliance review • Participate in quality-related incident review and performance improvement initiatives, as appropriate • Provide operational support during regulatory reviews, accreditation surveys, and audits, as requested • Lead all accreditation activities, including preparation, application, site visits, and ongoing maintenance (e.g., ACHC, CHAP, The Joint Commission, or NHPCO standards) • Develop and maintain accreditation readiness programs to ensure the organization operates in a continuous survey-ready state • Serve as the primary point of contact for accrediting bodies and coordinate cross-functional responses to findings and recommendations • Leadership & Collaboration • Build, mentor, and manage a team of trainers, quality specialists, and quality support personnel • Serve as a key member of the senior leadership team, contributing to strategic planning and organizational priorities • Represent the organization in external forums, payer partnerships, and community collaborations related to palliative care quality and education • Foster a culture of psychological safety, continuous learning, and equitable, patient-centered care • Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. • Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.