NICE - Senior Release Manager

• Own and evolve enterprise release management strategy, governance frameworks, and best practices across NiCE CXone. • Lead planning, orchestration, and execution of complex SaaS releases spanning multiple teams, services, and deployment models. • Serve as the primary release authority for readiness assessment, risk evaluation, and go/no-go decision making aligned with business priorities. • Partner with Engineering, Product, QA, Operations, Security, Support, and other stakeholders to align dependencies and ensure successful release outcomes. • Drive continuous improvement of release processes, change management, and automation across the SDLC for increased reliability and reduced operational risk. • Oversee testing strategies and environment readiness, ensuring quality gates and validation standards are met prior to release. • Champion ITIL-aligned Change and Problem Management practices including post-release reviews, root cause analysis, and corrective actions. • Lead early customer access and beta programs, managing communication plans, success metrics, and escalation paths. • Mentor and guide Release Managers and cross-functional teams on release best practices, tooling, and execution standards. • Act as a senior point of escalation during release-related incidents, coordinating response and resolution across teams. • Represent Release Management in executive and customer-facing communications with clarity, confidence, and accountability. • Provide leadership and oversight for releases during off-hours including nights and weekends as required. • Ownership of release strategy for a highly available SaaS platform at an enterprise scale.