harvey - Technical Program Manager, Customer Trust

London1mo ago

In Office Junior EMEA Cybersecurity Artificial Intelligence Program Manager Technical Project Manager Program Management Reporting Team Leadership Notion Go Sales Enablement Cross-functional Collaboration

Requirements

• 7+ years of experience in Information Security, Customer Trust, Technical Program Management, or Management Consulting, with a proven track record of defining and building compliance programs rather than just maintaining them. • Audit Experience: A background in audit and compliance (e.g., SOC2, ISO 27001). You are comfortable navigating complex compliance frameworks and communicating those controls and capabilities to customers as needed. • Exceptional customer/client service skills. You are adept at understanding the "why" behind customer concerns and can communicate complex technical and regulatory topics to non-technical stakeholders. • 1-2+ years of experience leveraging AI models or automation to drive program efficiencies (e.g., automating knowledge base management or response drafting). • Strong analytical skills with a focus on metrics. You are comfortable establishing dashboards and reporting on functional performance to leadership. • Comfort with ambiguity and a high level of patience and the ability to remain calm and decisive under pressure. • DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].

Responsibilities

• Customer & AE Partnership: Act as the primary technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions. Provide timely, accurate, and empathetic responses to questionnaires and concerns, ensuring we answer customer questions and unblock deals while maintaining high security standards. • AI-Powered Automation: Leverage AI and Harvey’s internal tools to continuously improve the efficiency and accuracy of our response process. Build scalable workflows to reduce manual overhead and improve response times while optimizing quality. • Metrics & Reporting: Establish and report on key performance indicators (KPIs) for the Customer Trust function. Use data to track team impact, response velocity, quality of answers, and the influence of trust on sales outcomes. • Sales Enablement & Thought Leadership: Manage our Trust Center, create and maintain a high-quality security and regulatory knowledge base, and help develop thought leadership supporting our GTM teams to handle complex security discussions. • Cross-Functional Collaboration: Partner closely with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements.

Benefits

• At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.