MoonPay - Quality Analyst, Trust & Safety Ops (Bangalore)
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Requirements
• 1+ years experience in a Quality Analyst role within fraud or chargebacks/ disputes operations • 3+ years experience in fraud operations or chargebacks/ disputes in fintech, payments, or high-risk environments • Strong understanding of fraud risk signals, transaction analysis, and decision-making frameworks • Solid knowledge of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles • High attention to detail with the ability to identify inconsistencies and edge cases • Strong analytical mindset with experience interpreting data and identifying trends • Ability to provide structured feedback and drive improvements in operational processes • Experience working across both fraud and disputes workflows • Experience working in crypto or strong personal interest in the space • Exposure to fraud tooling, rule tuning, or decision engines • Experience working with Unit21 case management solution • We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: • C - Crypto Curious • Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Responsibilities
• Perform quality reviews of manual fraud decisions and chargeback / dispute handling to ensure accuracy and consistency • Audit analyst decisions against internal policies, risk frameworks, and card network rules (Visa, Mastercard, PayPal, etc.) • Identify trends in errors, inconsistencies, and edge cases across workflows • Produce QA reports and insights to highlight performance gaps and improvement opportunities • Partner with Fraud Investigations, CX, and Payments teams to drive process improvements • Support calibration sessions and contribute to defining QA standards, playbooks, and scoring frameworks
Benefits
• 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay • 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards • 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. • 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) • 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours • 🩺 Private Healthcare benefits: To protect you and your loved ones • 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought • 📚 Annual training budget: We support your training journey every step of the way • 🪑 Home office setup allowance: Create the home office of your dreams • 👛 Remote working allowance: Those working fully remotely get a little extra for utilities • 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN • 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC • ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons • 🚀 Working in a disruptive and fast-growing company where excellence is rewarded • Commitment To Diversity
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