Appodeal - Senior Technical Operations Engineer (part-time)
Requirements
• Must-Have: • 4+ years of experience in Technical Support, Technical Operations, Solutions Engineering, Support Engineering, or similar client-facing technical roles • Advanced English communication skills (written and spoken) are mandatory • Strong experience troubleshooting mobile SDK integrations and technical issues in production environments • Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations • Experience handling technical escalations and communicating directly with external clients • Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows • Ability to provide clear root cause analysis and actionable technical recommendations • Strong ownership, prioritization, and escalation management skills • Experience working with support and technical tools such as Jira, Firebase, TestFlight, Android Studio, Xcode, Unity, Charles Proxy, or similar • Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency • Comfortable working independently in fast-moving and ambiguous environments • Nice-to-Have: • Experience working with ad monetization and mediation platforms • Experience supporting retention or enterprise-level partners • Experience building support automations, internal tools, or AI-assisted workflows • Familiarity with mobile attribution and analytics platforms • Experience collaborating closely with Product, QA, Engineering, and UA teams • Understanding of mobile game publishing, live operations, or release workflows • Experience improving support processes, documentation, and operational standards • Basic scripting or automation skills are a plus
Responsibilities
• Technical Investigations & Escalations • Own complex SDK, monetization, mediation, attribution, and integration investigations • Perform deep troubleshooting using logs, test builds, dashboards, and device testing • Provide clear root cause analysis and actionable recommendations • Drive escalated retention client issues from investigation to resolution • Identify blockers early and escalate proactively when needed • Retention Client Support • Communicate directly with retention partners through Intercom and Jira • Provide clear, technically accurate, client-ready updates • Maintain high responsiveness and strong ownership during escalations • Improve client confidence during ongoing investigations • AI & Support Automation • Implement AI workflows to improve support efficiency and investigation quality • Automate repetitive support operations where possible • Improve troubleshooting workflows, templates, summaries, and escalation handling • Identify operational bottlenecks and reduce manual workload • Process & Operations Improvement • Build scalable support processes and escalation standards • Improve prioritization and response workflows for high-priority issues • Create and maintain internal technical investigation documentation • Collaborate with Product, QA, and Engineering teams to improve resolution speed
Benefits
• At Appodeal, we’re more than just a company—we’re a team united by a common mission: Help people discover and grow their talents through products that enable successful mobile app businesses! • Help people discover and grow their talents through products that enable successful mobile app businesses! • We take pride in our cutting-edge product and our internationally dispersed team of talented professionals. • Here’s what we value, and what we hope you do too: • Continuous Learning and Growth: We are passionate about learning, growing personally, and building rewarding careers. • Continuous Learning and Growth: • Making an Impact: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry. • Making an Impact: • Solving Exciting Challenges: We tackle complex problems every day, supported by a team of world-class professionals and mentors. • Solving Exciting Challenges: • Enjoying the Journey: We believe in having fun while working toward our goals. • Enjoying the Journey: • Appodeal Accelerator is a fast-growing division of Appodeal focused on helping mobile app and game developers scale through monetization, mediation, user acquisition, retention, analytics, and operational support. • Appodeal Accelerator • We work both with game studios and app publishers, supporting projects across multiple verticals, genres, and monetization models. • We’re not a service provider — we act as a strategic growth and product partner. Our team helps partners improve monetization performance, technical stability, retention, testing quality, creative performance, and operational scalability. • Beyond publishing support, we also work deeply with Appodeal’s mediation and monetization ecosystem, helping partners with SDK integrations, attribution, analytics, ad operations, monetization setup, and technical troubleshooting. • We operate as a lean, high-impact team where ownership, speed, technical quality, and continuous process improvement are core to how we work. • We are looking for a Senior Technical Operations Engineer for part-time work to own complex technical support operations for retention partners and act as the primary escalation point for high-priority technical issues. • Senior Technical Operations Engineer • part-time work • This role combines: • technical troubleshooting, • retention client communication, • support process ownership, • AI and automation implementation, • operational improvements across the support workflow. • The ideal candidate is highly independent, operationally strong, technically hands-on, and comfortable driving complex investigations with minimal oversight. • High Ownership – You will own and shape technical support operations instead of working as a reactive ticket processor. • Operational Impact – Your work will directly improve retention client experience, support scalability, and internal efficiency. • AI-Driven Environment – We actively invest in automation and AI-assisted workflows to reduce manual operations and improve support quality. • Lean Team Structure – Work closely with Product, QA, Engineering, and Publishing teams with fast decision-making and minimal bureaucracy. • Real Technical Challenges – Work on SDK integrations, monetization systems, attribution flows, mediation setups, and live production issues across multiple games and partners. • With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team.
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