deaa6ad2-d184-436b-b69e-17f761da1d94 - Strategy & Operations Lead, Care Delivery Program

• 5+ years of experience in strategy and operations, business operations, consulting, program leadership, or a related field, or equivalent experience leading complex work into sustained operations • A track record of owning high-impact initiatives across multiple functions, workstreams, or service lines and delivering results through adoption and sustained execution • Strong strategic and analytical judgment, including the ability to frame ambiguous problems, evaluate multiple options, and translate evidence into clear recommendations • Experience building business cases and working with Finance or Analytics to quantify costs, benefits, assumptions, and realized impact • Systems thinking and experience creating scalable operating models, governance, metrics, or processes that improve how teams deliver and manage work • Ability to influence senior stakeholders, synthesize diverse perspectives, and communicate complex recommendations and tradeoffs clearly • Strong program leadership, including prioritization, risk management, change adoption, and follow-through in ambiguous environments • Experience balancing financial and operational goals with member outcomes, clinical quality, safety, access, and customer value • Experience evaluating or delivering technology, automation, or AI-enabled workflow improvements, including measuring adoption and impact • Experience in healthcare, mental health, leaves of absence, employee benefits, or another complex service environment is preferred • Demonstrated experience leading AI-enabled or automated workflow improvements across multiple teams or functions • Certified Leave Management Specialist (CLMS) certification preferred, or willingness to obtain it • Note: We have even more benefits than listed here https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical https://www.onemedical.com/membership/ accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom https://www.noom.com/, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot https://springhealth.link/jd-2023-07-carrotbenefit, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub https://springhealth.link/jd-2023-07-gympassbenefit, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons https://www.brighthorizons.com/, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. • Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply. • Our privacy policy: https://springhealth.com/privacy-policy/