SupplyHouse.com - Senior Manager of UX Design
Requirements
• This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. • remote • This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. • Role Type: Full-Time, Exempt • Role Type: • Location: • Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility • Schedule: • Base Salary: The expected starting salary for the position is $156,088 to $195,110 within a full position range of $156,088 to $234,132 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint. • Bachelor's degree in Marketing or a related field • 10+ years of UX leadership experience, including 2+ years directly managing designers • Demonstrated experience designing direct-to-consumer e-commerce experiences, with hands-on ownership of conversion outcomes (e.g.: conversion rate, average order value, revenue per visitor, or cart completion) • Demonstrated track record of using customer research (qualitative and quantitative) to drive design decisions, not just aesthetic execution • Strong portfolio showing end-to-end ownership: research input, design rationale, and measurable outcome • Experience presenting design work and strategy to executive stakeholders, comfortable defending decisions with data and reasoning • Fluency with modern design and prototyping tools (e.g.: Figma) • Excellent communication skills, able to flex between detailed design critique with the team and strategic framing with leadership • Experience with large, attribute-heavy product catalogs; B2B or trade/distribution industry experience is a plus • Familiarity with analytics platforms (e.g.: Amplitude or similar)
Responsibilities
• Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projects • Establish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data point • Partner closely with Customer Research to translate findings (usability testing, surveys, session data, voice-of-customer) into actionable design direction • Own UX best practices and design standards across the org, including accessibility, information architecture, and interaction design patterns for our e-commerce and app experiences • Represent UX work and rationale directly to executive and senior leadership, translating design decisions into business terms (conversion, retention, engagement) • Collaborate cross-functionally with Marketing, Merchandising, and IT to ensure design solutions align with broader marketing and product strategy • Build a repeatable framework for prioritizing UX initiatives based on customer impact and business value • Manage stakeholder expectations and timelines across multiple concurrent design workstreams • Champion the thoughtful integration of AI-driven tools and solutions within the UX team, identifying opportunities to enhance design workflows and drive innovation across the customer journey
Benefits
• $156,088 to $195,110 • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. • We empower ownership • We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! • We promote work-life balance • We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. • We support growth • We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. • We give back • We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. • We listen • Check us out and learn more at: https://www.supplyhouse.com/our-company! • Check us out and learn more at: • https://www.supplyhouse.com/our-company • Additional Details: • Additional Details: • Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. • Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
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