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thatgamecompany - Trust and Safety Analyst (Contract)

Remote - USA2d ago

Remote Junior NA Software Security Analyst Documentation Jira Reporting

Requirements

• 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations • Significant understanding of sensitive player issues, digital privacy rights, and online safety practices • Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines • Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures • Strong analytical, written, and verbal communication skills • Excellent attention to detail and problem-solving skills • SaaS Customer or Player Support experience • Trust and Safety Moderation Experience • Familiarity with Helpshift and/or Jira • Actively play Sky: Children of the Light • We look forward to meeting you! • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy. • Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content. • Document case details accurately to support safety investigations and internal reporting requirements • Compile and submit reports of illegal harms to NCMEC / law enforcement. • Respond directly to players appealing their bans, sanctions, and other moderating action(s).