Intercom - Senior Product Designer
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Requirements
• We’re looking for a world-class IC designer who: • a world-class IC designer • Has shipped complex, high-quality software products. • shipped • software products. • Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences. • for multiple surfaces • Balances speed and detail—knows when to move fast and when to obsess over the last 1%. • speed and detail • move fast • obsess over the last 1% • Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail. • end-to-end • systems thinking • Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…). • Understands engineering • Has taste. You know what great design looks and feels like, and you push to get there. • Has taste. • Can tell a compelling story—articulating your decisions with clarity and conviction. • tell a compelling story • Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do. • agency, ownership, and autonomy • Who This Role Is Not For • This role is not for you if: • You prefer strategy, research or system design over execution—this is a craft-heavy role. • strategy, research or system design • craft-heavy role • You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. • a lot of direction or structured processes • You don’t obsess over details—we’re looking for someone who sweats the pixels. • don’t obsess over details • You primarily work on marketing sites—this role is about designing deep, functional software experiences. • marketing sites • functional
Responsibilities
• Owning end-to-end design for high-impact product areas from concept to execution. • Owning • high-impact product areas • Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. • new interaction patterns and design paradigms • Sketching, prototyping, and testing ideas at different fidelities to validate decisions. • Sketching, prototyping, and testing • Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. • engineers and PMs • Maintaining high standards of craft while balancing speed and execution. • high standards of craft • Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom. • design culture • What Success Looks Like • You’ll know you’re successful if: • You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. • You’ve raised the design bar. • exceptional craft and taste. • You’ve shipped product with major business impact. The areas you own are visibly better because of you. • You’ve shipped product with major business impact. • visibly better because of you. • You operate autonomously. You don’t need direction—you see what needs to be done and do it. • You operate autonomously. • see what needs to be done and do it. • Engineers love working with you. Your designs are considered, clear, and easy to implement. • Engineers love working with you. • considered, clear, and easy to implement. • Your peers trust your judgment. When you push for quality, people listen. • Your peers trust your judgment.
Benefits
• AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. • This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. • At Intercom, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. • In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft. • If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you. • We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! • Competitive salary and equity in a fast-growing start-up • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen • Regular compensation reviews - we reward great work! • Pension scheme & match up to 4% • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents • Flexible paid time off policy • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too • MacBooks are our standard, but we also offer Windows for certain roles when needed. • Policies • Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. • We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. • Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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