Intercom - Staff/Principal Product Designer

• AI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. • At Intercom, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table. • Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be. • In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. • This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft. • If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you. • We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! • Competitive salary and equity in a fast-growing start-up • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen • Regular compensation reviews - we reward great work! • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. • Pension scheme & match up to 4% • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents • Flexible paid time off policy • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too • MacBooks are our standard, but we also offer Windows for certain roles when needed • Policies • Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. • We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. • Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.