• Develop our principles and policies. Work through questions where safety, privacy, user autonomy, and product usefulness pull in different directions. Research the problem, seek expert input, and make a reasoned recommendation. You’ll work with our team, our advisors and experts and others to build principles for how to handle decisions.
• Turn ambiguous issues into clear decisions. Investigate user reports, emerging risks, and new requirements. Establish what we know, what remains uncertain, and what we should do next.
• Make the response work in practice. Build clear processes for triage, investigation, escalation, and follow-through. Define who does what, create the tools and documentation they need, and handle the operational details yourself.
• Turn learning into product improvements. Work with engineering, machine learning, clinical, and legal colleagues to translate findings into changes to Ash and the systems around it.
• Build, test, and improve quickly. For new systems, put a useful first version in place, learn from real cases, and refine it. Match the pace and level of review to the consequences of the decision.
• Write clearly, internally and externally. Produce policies, practical guidance, and public explanations of our safety approach. Help communicate our evaluations and findings, including their limitations. You’ll build initiatives or benchmarks we can share with the outside world to help us and the industry at large do better.
• Represent our thinking. Explain and defend our approach with partners, clinicians, and other audiences. Engage seriously with criticism and bring what you learn back into the work.