Reddit - Manager, Technical Solutions
Requirements
• 8+ years experience in a technical support role or similar • 3+ years in a people management role leading technical ICs • Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups • Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets • Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies • Experience with a data management platform (ex. Hex, Tableau, Looker, Sense) • Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams • Excellent verbal and written communication skills
Responsibilities
• Supervise and mentor a group of technical solutions managers, providing strategic direction, coaching, and fostering professional growth • Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation • Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth • Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets • Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models • Regularly share strategic themes and metrics with leadership team
Benefits
• Comprehensive Healthcare Benefits and Income Replacement Programs • 401k with Employer Match • Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support • Family Planning Support • Gender-Affirming Care • Mental Health & Coaching Benefits • Flexible Vacation & Paid Volunteer Time Off • Generous Paid Parental Leave • Pay Transparency: • Pay Transparency: • This job posting may span more than one career level. • In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. • To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. • The base salary range for this position is: • $180,200 - $252,300 USD • In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. • During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
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