Impiricus - Senior Client Services Manager
Requirements
• 4+ years of experience in pharmaceutical life sciences, health tech, or a SaaS/platform environment serving pharma clients across an increasing size/complexity of clients • Demonstrated experience managing simultaneous multi-phase projects with parallel workstreams across cross-functional teams — with end-to-end ownership of the master project plan • History of independently managing complex campaigns across multiple pharma stakeholders, with accountability for on-time, on-spec delivery • Demonstrated ability to translate client goals into actionable campaign plans with clear phasing, milestones, and ownership • Strong command of project management tools (Asana or equivalent) — not just logging tasks, but owning a live project plan across a high-volume book of business at all times • Experience operating in or alongside a SaaS or technology product environment where campaigns intersect with platform build cycles, QA gates, and technical dependencies • Extreme attention to detail with the ability to manage high task volume across accounts simultaneously without dropping threads • Ability to work in a fast-paced, deadline-driven environment as an organized, autonomous operator — this role does not wait to be told what needs to happen next • Travel up to 1-2x per quarter
Responsibilities
• Client Partnership • Client Partnership • Lead ongoing client relationships at the campaign level, providing proactive communication, clear timelines, and solutions-oriented problem solving with support from your Director • Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress • Translate complex, multi-phase campaign architectures into clear client-facing timelines and milestone trackers — clients should always know where they are, what's next, and who owns it • Display understanding and ownership of the MLR submission and approvals process, acting as the day-to-day expert for your campaigns • Ensure all client-facing requirements and approvals are tracked and progressing toward launch — initiate status meetings and follow-ups proactively • Manage change control processes when scope shifts mid-campaign — document the impact, re-align internal teams, and confirm with the client before anything changes • Project Management: • Project Management: • Maintain and update campaign project plans in Asana across all active accounts, ensuring tasks, owners, and timelines reflect real-time status throughout the full campaign lifecycle • Proactively identify and surface blockers, risks, and scope creep across simultaneous active accounts, communicating timeline impact and recommending mitigation plans to your Director • Manage all projects on time and budget • Ensure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launches • Draft client-facing materials including kick-off decks, status documents, etc., working with the Coordinator and Director to get all materials ready for client • Own visibility across multiple concurrent campaign workstreams, mapping dependencies, critical path, and cross-functional handoffs across Product, Content, Operations, and Client teams • Work with the Director and Sales lead to track client KPIs and end of campaign metrics • Internal Account Management: • Drive structured launch readiness reviews ensuring each parallel phase — build, review, MLR, QA, deployment — has clear owners and deadlines before kickoff • Facilitate recurring cross-functional standups and check-ins to keep parallel workstreams moving and dependencies unblocked • Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells, and incremental service
Benefits
• The base salary range for this role is $95,000-$110,000 • Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth. • Important Notice • Important Notice • To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to [email protected] • Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being. • Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home. 401(k): Save for your future with tax advantages (and company match!) • Healthcare • HSA, FSA & DCFSA • Coverage & Protection • Flexible Time Off • Parental Leave • Your Work, Your Way • 401(k)
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