lambda - Senior Incident Manager
Requirements
• Experience operating AI or HPC infrastructure • Background in SRE, infrastructure engineering, or data center operations • Familiarity with high-density GPU environments (NVIDIA clusters, InfiniBand networks) • Experience with hyperscale or colocation data center environments • Knowledge of automation and incident response tooling • Knowledge of and experience with Incident command system (ICS) • Experience in leading and developing incident command from stractch • Key Competencies • Incident Command & Leadership • Operational Decision Making • Cross-Team Coordination • Root Cause Analysis • Crisis Communication • Infrastructure Reliability
Responsibilities
• Incident Leadership • Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations. • Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams. • Act as the liaison between leadership and external teams during incidents / post-incidents to provide updates and status summaries. • Establish clear incident timelines, triage actions, and resolution plans. • Incident Management Operations • Own the incident response lifecycle including: • Assisting Technical Triage • Ensure timely and accurate communication with internal stakeholders and leadership. • Maintain incident response documentation and operational playbooks. • Conduct analysis on incidents and identify patterns / trends for improvement in response and systems reliability. • Work in an On-Call Rotation to respond to, lead, and coordinate incidents • Cross-Functional Coordination • Work closely with: • Data center operations • Infrastructure engineering & operations • Network engineering • Platform reliability engineering • Security operations • Hardware and facility vendors • Drive alignment during outages involving multiple infrastructure layers. • Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions. • Track incident metrics including MTTR, MTTD, and incident recurrence rates. • Operational Excellence • Improve incident response processes, escalation paths, and tooling by working with technical support and engineering teams.. • Contribute to runbooks, operational standards, and reliability frameworks. • Support implementation of automation and observability improvements. • Communication & Reporting • Provide executive-level incident summaries and reports. • Deliver clear, concise updates during active incidents. • Maintain incident dashboards and operational health reporting. • 8+ years experience in incident management, site reliability engineering, or infrastructure operations • Experience managing incidents in large-scale distributed infrastructure environments • Strong understanding of: • GPU compute clusters • Networking and storage infrastructure • Cloud or hybrid infrastructure platforms • Proven ability to lead high-pressure incident response situations • Experience with incident management frameworks (ITIL, SRE, or equivalent) • Excellent communication and stakeholder management skills • Experience with incident tracking and monitoring tools such as: • Prometheus / Grafana • Reduced Mean Time to Resolution (MTTR) for critical incidents • Improved cross-team incident coordination • High-quality post-incident reviews and corrective actions • Increased infrastructure reliability and operational maturity
Benefits
• Remote, USA$125K – $166K • San Jose$146K – $195K • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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