DYOPATH - Product Manager
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 7+ years of Product Management experience in technical services (MSP, MSSP, or similar) • Proven success productizing complex service offerings (not just software) • Strong experience with IT infrastructure, cloud, or cybersecurity services • Ability to create clear, precise documentation and client-facing materials • Experience working cross-functionally with Sales, Delivery, and Operations teams • Bachelor’s degree in Business or related field • Strong English communication skills (written and verbal) • Preferred • Preferred • Broad technical fluency across MSP/MSSP domains (infrastructure, cloud, security) • Experience in service-based or subscription business models • Certifications • Certifications • AIPMM Certified Product Manager (CPM) • Professional Scrum Product Owner (PSPO) • SAFe Product Owner/Product Manager (POPM) • Certified Scrum Product Owner (CSPO) • Pragmatic Institute Certification • Preferred • Preferred • PMI Professional in Business Analysis (PMI-PBA) • Project Management Professional (PMP) • Microsoft or other relevant technical certifications • Service design, standardization, and lifecycle management • Strong documentation and process development • Pricing strategy and cost modeling • Cross-functional leadership and stakeholder alignment • Analytical thinking with focus on scalability and efficiency • Strong organization and attention to detail
Responsibilities
• You’ll stand out if you: • Think in terms of scalable services, not one-off solutions • Balance standardization with flexibility for client needs • Translate technical services into clear business value • Drive alignment across multiple teams without direct authority • Focus on profitability, repeatability, and operational efficiency • Communicate clearly across technical and non-technical audiences • Assess current service catalog, documentation, and alignment gaps • Define or refine ICPs and service segmentation strategy • Identify opportunities for standardization and improved unit economics • Establish governance for documentation and service updates • Strengthen alignment across Sales, Delivery, and Support
Benefits
• This isn’t traditional product management — you will: • Define and standardize services, not just features • Ensure alignment across Sales, Delivery, Support, and Marketing • Build scalable service offerings that are profitable and repeatable • Translate technical complexity into clear, sellable solutions • Drive AI-enabled service innovation and operational efficiency • Directly impact revenue through service design and positioning • What the Product Manager Owns • Service Lifecycle & Product Strategy • Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization • Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs) • Segment offerings by customer size, vertical, and business unit • Ensure alignment between what is marketed, sold, delivered, and supported • Service Catalog & Documentation • Maintain a normalized product and service catalog • Own all supporting documentation, including internal and client-facing materials • Establish governance for documentation standards, templates, and approvals • Ensure consistency across all functions (Sales, Delivery, Support, Finance, Marketing) • Pricing & Service Economics • Develop and maintain cost models, pricing structures, and MSRP • Continuously refine unit economics (ticket costs, delivery costs, infrastructure support) • Ensure services are scalable, profitable, and standardized • Cross-Functional Enablement • Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications • Align product needs with training and enablement programs • Train internal teams across Sales, Delivery, and Support • Act as a translator between technical and non-technical stakeholders • Innovation & Continuous Improvement • Define and drive AI-enabled delivery strategies across services • Identify opportunities for automation, efficiency, and scalability • Establish guardrails to prevent over-customization • Create feedback loops across Sales, clients, and internal teams • Go-To-Market & Alignment • Partner with Sales and Marketing to ensure accurate positioning and collateral • Support service adoption, expansion, and retention through clear value articulation • Align offerings with market demand and evolving client needs • Governance & Reporting • Build and communicate product roadmaps and release cycles • Ensure alignment with compliance requirements, SLAs, and contractual obligations • Maintain accountability across cross-functional stakeholders • You’ll define the services that drive our business • Your work directly impacts revenue, scalability, and growth • You’ll shape how technical services are packaged and delivered • You’ll collaborate across teams to build high-impact solutions • Final Thought • Final Thought • This isn’t a typical Product Manager role. We’re looking for someone who can bring structure to complexity, turn services into scalable products, and align teams around a clear, repeatable model. If you’re ready to build, standardize, and lead how services are defined and delivered — we want to hear from you. • This role is open to applicants in the U.S. only.
No credit card. Takes 10 seconds.