Shopmonkey - Senior ML Engineer
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Requirements
• Candidates should have some experience in one or more of the following areas. • Understanding of MLOps principles: model versioning, orchestration, evaluation, monitoring, model serving, and CI/CD for ML. • Understanding of MLOps, and experience with modern tooling like MLFlow, DVC, Airflow, etc. • Experience with LLMs and NLP frameworks (e.g., TensorFlow, Hugging Face, LangChain). • Experience with/interest in LLM workflows and agentic workflows • Cloud infrastructure experience, (e.g. GCP, AWS). • Familiarity with vector databases (e.g. Pinecone, pgvector) and embedding-based retrieval or similarity search. • Strong SQL skills for working with large-scale data. • Experience designing or contributing to feature stores (e.g. Feast, VertexAI Feature Store, Tecton) for shared, reusable feature pipelines. • Prior experience working at a high growth startup. • Experience building consumer-facing agents in vertical SaaS, in the automotive industry (business or consumers). • Background in data processing or real-time analytics. • Experience with Snowflake or other large-scale data warehouse solutions. • In the United States, the range is typically a salary of $165,000 to $200,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
Responsibilities
• Design, build, and ship production-ready ML models across a range of problem spaces: regression, classification, clustering, ranking, and recommendation systems. • Conduct end-to-end development of ML systems: data gathering, experimentation, feature engineering, model training, evaluation, deployment, and monitoring. • Define and track model performance metrics, run A/B tests, and iterate based on real-world feedback. • Help design and implement shared feature stores so that reusable features can serve multiple models consistently in both batch and real-time contexts. • Work within a modern MLOps environment to ensure scalable and reliable deployment of models. • Contribute to training infrastructure, model versioning, and CI/CD pipelines for ML workflows. • Work closely with data scientists and data engineers to develop data driven solutions that are high impact for businesses. • Translate complex ML workflows into digestible updates for cross-functional stakeholders. • Contribute to backlog velocity by owning appropriate tickets and delivering high-impact work in a collaborative, fast-paced environment. • Implement NLP and LLM-powered components for sentiment analysis, real-time conversation evaluation, and behavior optimization. • Contribute to analytics and predictive features such as no-show prediction and sentiment dashboards. • Help build and ship AI agents that help automate key auto-shop business processes. • We are looking for people who have: • Minimum of 5+ years of industry experience in applied machine learning; advanced degrees (Master’s or PhD) may offset years of experience. • Proven experience shipping models into production (not just proof-of-concepts or notebooks). • Proficiency in Python; experience with ML frameworks like PyTorch or Tensorflow. • Strong foundations in classical ML/DL. Including some of the following: regression, classification, clustering, ranking, feature engineering, model evaluation, and experimentation. • Bachelor’s degree in a STEM field, or equivalent practical experience. • Strong collaboration and communication skills—comfortable working with PMs, designers, engineers and other cross functional team members.
Benefits
• Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: • benefits below are mainly for U.S. based, full-time employees). • 💪🏼 Health & Wellness • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date • Short term and long term disability • Employee assistance program • Reimbursement for a personal health and wellness membership • Generous parental leave • 401(k) available upon hire • ✈️ Time Off • ✈️ Time Off • 11 paid holidays • Flexible time off - take the time off you need! • 🥰 Giving Back • 🥰 Giving Back • Matching donations for approved charitable organizations • Group volunteer efforts • Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey. • The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. • Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. • Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. • In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. • In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026! • Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026! • Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
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